mockvid

Refund Policy

Effective date: August 17, 2026

Mockvid is a digital service operated by LARGUIER MICKAEL (EI), France.

Payments for Mockvid are processed by Polar Software, Inc., which acts as the merchant of record for purchases made through Polar Checkout.

This Refund Policy explains when you may be entitled to a refund for a Mockvid purchase.

1. Try before you buy

Mockvid provides a free preview so you can test the capture of your website, and where available your supported design frame, before purchasing.

The free preview is intended to let you verify that:

The paid version may provide higher-quality exports or additional features depending on the plan purchased.

We strongly recommend testing your URL with the free preview before purchasing.

2. Our capture guarantee

If Mockvid is unable to successfully capture and export the webpage, design file or frame associated with your purchase, or if the purchased output is materially different from the preview due to a Mockvid technical issue, you may request a refund.

To request a refund under this guarantee, please contact us within 14 days of your purchase and provide:

We may ask for additional information necessary to verify the issue.

If we determine that the problem is caused by Mockvid and that the purchased result cannot reasonably be delivered as described, we will issue a full refund.

3. Website and design file compatibility

Mockvid captures webpages using an automated browser. Where supported, Mockvid may also retrieve design frames through third-party design APIs such as Figma.

The behavior of a third-party website, design tool or API is outside our control. A webpage, design file or frame may fail to capture, export or render correctly because of, among other things:

A refund is not guaranteed where the issue is caused by the third-party website, design tool, API, access permissions or by a change to the website, design file or frame after the purchase.

Where possible, we may offer an alternative capture or attempt to resolve the issue before issuing a refund.

4. Change of mind and other discretionary refunds

For purchases that have been successfully delivered and function substantially as described, refunds for reasons such as:

are not automatically guaranteed.

We may nevertheless issue a refund or partial refund at our discretion, taking into account the circumstances and the use of the product.

Nothing in this section limits any mandatory consumer rights applicable under law.

5. Subscriptions

For recurring subscriptions, you may cancel your subscription at any time from your Polar account portal.

Cancellation prevents future renewal charges. Unless otherwise required by applicable law, cancellation does not automatically entitle you to a refund for the current billing period.

Where a subscription service is unavailable or cannot be provided as purchased, you may contact us to request an appropriate refund or other remedy.

Any mandatory statutory rights remain unaffected.

6. Statutory consumer rights

If you are a consumer, this Refund Policy does not limit any rights you may have under applicable consumer protection laws.

For contracts concluded online, consumers may generally have a statutory 14-day right of withdrawal, subject to applicable legal exceptions.

Mockvid provides a digital service that is made available immediately after purchase. The free preview described in Section 1 lets you test the capture of your website or design frame before you buy, so that you can decide whether to purchase with full knowledge of the result you will receive.

Nothing in this Refund Policy is intended to exclude or restrict a right that cannot legally be excluded or restricted.

7. Refund processing

Where a refund is approved, it will be processed through the original payment method used for the purchase.

Because Polar acts as the merchant of record, refunds are processed through Polar Checkout.

The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.

Polar’s Buyer Terms also apply to purchases made through Polar Checkout.

8. Refunds and access to Mockvid

For a refunded purchase, Mockvid may revoke or disable the benefits associated with that purchase, including applicable license keys, exports or paid features.

For subscriptions, cancelling or refunding a payment does not necessarily cancel the subscription. The subscription must also be cancelled to prevent future charges.

9. Abuse and repeated refund requests

We reserve the right to investigate refund requests and to decline discretionary refunds where there is evidence of abuse, fraud or repeated purchase-and-refund behavior.

This may include repeated purchases followed by refund requests after successful use of the Service.

This section does not limit mandatory statutory rights or valid payment dispute and chargeback rights.

10. Chargebacks

If you believe a payment was made fraudulently, was unauthorized, was duplicated or otherwise requires a payment dispute, please contact us or Polar first so that we can attempt to resolve the issue.

You retain any chargeback rights provided by your payment provider or applicable law.

11. How to request a refund

To request a refund, contact us through the Mockvid contact form with the information listed in Section 2.

We aim to respond to refund requests within 3 business days.

12. Contact

Questions about a refund? Contact us.